Kepler Cannon

The world has seen a revolution in payment models for goods and services spurred by a huge shift from one-time payments to recurring revenue models. Subscriptions are no longer…

Customer support is at the forefront of AI adoption due to its ability to solve acute challenges in the process. Over 85% of organizations are investing in AI to improve business…

The rapid rise of Generative AI (Gen AI) is fundamentally reshaping the B2B SaaS landscape, presenting challenges for traditional software providers that have long dominated the…

The rise of digital wallets has far-reaching effects on multiple players across the payments value chain. From direct competition with existing revenue streams, such as…

AI in customer loyalty isn’t just a phase, but an inevitable evolution. The emerging wave of AI adoption in customer loyalty is set to transform the global payments industry.

True agility goes beyond speed. It means purposefully adapting to launch new services, adjust costs, integrate partners, and transform care delivery with minimal disruption.

In a continued drive for revenue in a saturating market, Cloud Service Providers (CSPs) have taken on the role of resellers of software and services. Through their marketplaces,…

Relying on manual, fragmented processes is no longer viable—organizations must pivot toward advanced solutions that drive efficiency and mitigate risks.

Performance management has become unwieldy in the era of AI and big data. As performance data proliferates, and access to insights becomes more open, leaders must revisit their…

In 2023, worldwide data center capital expenditure reached $260 billion, ~50% greater than the previous decade. The amount of data created and stored globally is expected to reach…